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coursetake

LOWE'S CUSTOMER SERVICE
ASSOCIATE INTERVIEW
PREPARATION COURSE
(WITH WORKBOOK)

$ 19.99

CONGRATULATIONS

Congratulations on starting the journey towards a new job at Apple. Whether you are starting your new career, changing your career, moving in your current company or just looking for something new, CONGRATULATIONS.

GREAT JOB ON GETTING TO THIS FIRST IMPORTANT STEP

THE ENTIRE PROCESS OF INTERVIEWING CAN BE OVERWHELMING

The Bigger Problem

Lack of confidence before an interview. The # 1 reason why people fail at an interview.

COURSETAKE’S 8 X 3 STEP INTERVIEW PREPARATION PLAN TO ACE YOUR UPCOMING CUSTOMER SERVICE ASSOCIATE INTERVIEW AT LOWE'S

To ace your Customer Service Associate interview at Lowe's, we propose an 8 x 3 Interview mastery plan that consists of 8 core steps and 3 acceleration steps.

The 8 Core Steps – Follow one step at a time.

  • Step 1Figure out the interview process at Lowe's.
  • Step 2Study the Retail Home Improvement industry.
  • Step 3Study the company Lowe's in detail.
  • Step 4Study the Job Description for Customer Service Associate at Lowe's.
  • Step 5Study the Main Question Types.
  • Step 6Practice, Practice, Practice.
  • Step 7Ask the Right Questions.
  • Step 8Get Ready for Interview Day.

The 3 Acceleration Steps
– Follow throughout the process.

1- Get Motivated
2- Get Organized
3- Stay Consistent

WE’VE DONE THE WORK FOR YOU

  • 1- We’ve already researched the interview process for a Customer Service Associate at Lowe's.
  • 2- We’ve already researched the Retail Home Improvement industry.
  • 3- We’ve already researched Lowe's.
  • 4- We know exactly how to study the job description.
  • 5- We know exactly how to answer every question asked the Customer Service Associate i nterview at Lowe's.
  • 6- We will tell you exactly how you should practice.
  • 7- We know exactly what questions you should ask.
  • 8- We know exactly what you need to do on interview day

MORE IMPORTANTLY

  • 1- We know exactly how you should work on your confidence and avoid any nervousness during your interview.
  • 2- We know exactly how you should be organized.
  • 3- We know exactly how you should stay consistent.
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LOWE'S CUSTOMER SERVICE ASSOCIATE INTERVIEW PREPARATION COURSE

  • This class is purely about preparing for an upcoming Customer Service Associate Job Interview with Lowe's.
  • My aim is to take you through a systematic process one step at a time to help you ace this upcoming interview.
  • Whether it’s on the phone, in person, or through video.
  • Whether it’s your group interview or individual interview.
  • My approach will be to first teach you a lesson (modules) and then give you homework for you to complete.
  • This class consists of worksheets and slides, along with the video lectures, that you can download.
  • I’ve seen that the most successful candidates are the ones who NOT ONLY follow the lessons, but do the homework at the end of it all.
  • THIS COURSE WILL BE COMBINE THEORY AND PRACTICE TO HELP YOU SUCCEED.
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About Coursetake

OUR MISSION IS TO HELP STUDENTS ACE THEIR UPCOMING INTERVIEW.

  • We do that through job title and company specific interview training. Over 500,000 students helped in over 100 countries. Learn more at www.coursetake.com
  • We are all hiring managers. We will give you the hiring manager’s perspective. The person who is going to write you a paycheck. Not recruiters or human resources.
  • Learn more at www.coursetake.com
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WHAT WILL YOU GET AS PART OF THIS COURSE?

  • 1- 369-page slide on how to ace the upcoming Specialist Interview at Apple.
  • 2- 3 hours of video to walk you through everything.
  • 3- 120-page workbook to complement the slides.
  • 4- 24/7 email support whenever you want it.
  • 5- Tons of Frameworks and over 100 Questions and Answers for Practice
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SAMPLE QUESTIONS AND ANSWERS COVERED AS PART OF THIS COURSE

  • What would you do if you walked down an aisle and saw a spill on the floor?
  • Do you have a customer service background?
  • Tell me about a time that you worked in a team, and what was the outcome?
  • What degree are you working towards?
  • What kind of challenges did you face in a previous job?
  • Name a time in your life when you had to calm a person down that was upset and what did you say?
  • Tell me about a time you helped a customer
  • What schedule can you work?
  • Explain a time that you were put in a dangerous situation at work and how did you handle it?
  • How have you handled customer conflict in the past?
  • Describe a situation when you worked to identify the needs of a customer or co-worker.
  • Have you ever had a time when you had to ensure the safety of others and what you did you do in the situation?
  • How did you react when a customer yells at you?
  • How would you help a customer to find the specific product they were looking for?
  • How would you help a customer out if they asked you about something you weren't familiar with?
  • How have you handled customer disputes at past retail positions?
  • Tell me about a time when you thought outside the box?
  • Why do you want to work for Lowe’s?
  • Name a time that you had to meet a deadline and how did you meet the deadline.
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ABOUT LOWE'S

  • Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe’s has more than ... Read more
  • Mission: Lowe’s has been helping customers improve the places they call home for more than 60 years.
  • Founded in 1946 and traded on the New York Stock Exchange since 1961, Lowe’s (LOW) has grown from a small hardware store to a total home improvement company providing customers inspiration and support whenever and wherever they shop. Whether our customers shop in store, online, by phone, or if we’re meeting them at their home or place of business, Lowe’s is ready to help.
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CUSTOMER SERVICE ASSOCIATES AT LOWE'S

Summary of Job Position

  • Customer Service Associate I - Responsible for assisting customers with all their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also, responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/ replacement plans where appropriate.
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Job Description

Job Requirements

  • CSA Sales Floor: Requires morning, afternoon and evening availability any day of the week.
  • Weekend/Holiday Team: Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays.
  • Weekday Team: Requires morning and afternoon availability Monday through Friday during peak day hours.
  • Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Minimum Qualifications

  • 6 months’ experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months’ experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.

Preferred Qualifications

  • Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
  • 1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
  • 1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
  • 1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
  • 1 year experience working in any department at a Lowe's retail store.
  • Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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CUSTOMER REVIEWS

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I never knew how to present myself during an interview, yet alone know the specific about the company and what they look for in ideal candidates. Coursetake has really helped me land my dream job at Amazon.

- Eric A. Erlandson

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I loved the step-by-step courses which made my interview experience seamless and predictable. I had the employer question me about whether I’ve worked for their organization in the past how well I understood the way they operate.

- Crystal G. Johnson

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