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coursetake

TD BANK CUSTOMER SERVICE
REPRESENTATIVE INTERVIEW
PREPARATION COURSE
(WITH WORKBOOK)

$ 19.99

CONGRATULATIONS

Congratulations on starting the journey towards a new job at Apple. Whether you are starting your new career, changing your career, moving in your current company or just looking for something new, CONGRATULATIONS.

GREAT JOB ON GETTING TO THIS FIRST IMPORTANT STEP

THE ENTIRE PROCESS OF INTERVIEWING CAN BE OVERWHELMING

The Bigger Problem

Lack of confidence before an interview. The # 1 reason why people fail at an interview.

COURSETAKE’S 8 X 3 STEP INTERVIEW PREPARATION PLAN TO ACE YOUR UPCOMING CUSTOMER SERVICE REPRESENTATIVE INTERVIEW AT TD BANK

To ace your Customer Service Representative interview at TD Bank, we propose an 8 x 3 Interview mastery plan that consists of 8 core steps and 3 acceleration steps.

The 8 Core Steps – Follow one step at a time.

  • Step 1Figure out the interview process at TD Bank.
  • Step 2Study the Banking and Financial Services industry.
  • Step 3Study the company TD Bank in detail.
  • Step 4Study the Job Description for Customer Service Representative at TD Bank.
  • Step 5Study the Main Question Types.
  • Step 6Practice, Practice, Practice.
  • Step 7Ask the Right Questions.
  • Step 8Get Ready for Interview Day.

The 3 Acceleration Steps
– Follow throughout the process.

1- Get Motivated
2- Get Organized
3- Stay Consistent

WE’VE DONE THE WORK FOR YOU

  • 1- We’ve already researched the interview process for a Customer Service Representative at TD Bank.
  • 2- We’ve already researched the Banking and Financial Services industry.
  • 3- We’ve already researched TD Bank.
  • 4- We know exactly how to study the job description.
  • 5- We know exactly how to answer every question asked the Customer Service Representative interview at TD Bank.
  • 6- We will tell you exactly how you should practice.
  • 7- We know exactly what questions you should ask.
  • 8- We know exactly what you need to do on interview day.

MORE IMPORTANTLY

  • 1- We know exactly how you should work on your confidence and avoid any nervousness during your interview.
  • 2- We know exactly how you should be organized.
  • 3- We know exactly how you should stay consistent.
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About Coursetake

OUR MISSION IS TO HELP STUDENTS ACE THEIR UPCOMING INTERVIEW.

  • We do that through job title and company specific interview training. Over 500,000 students helped in over 100 countries. Learn more at www.coursetake.com
  • We are all hiring managers. We will give you the hiring manager’s perspective. The person who is going to write you a paycheck. Not recruiters or human resources.
  • Learn more at www.coursetake.com
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WHAT WILL YOU GET AS PART OF THIS COURSE?

  • 1- 369-page slide on how to ace the upcoming Specialist Interview at Apple.
  • 2- 3 hours of video to walk you through everything.
  • 3- 120-page workbook to complement the slides.
  • 4- 24/7 email support whenever you want it.
  • 5- Tons of Frameworks and over 100 Questions and Answers for Practice
learn more

SAMPLE QUESTIONS AND ANSWERS COVERED AS PART OF THIS COURSE

  • What do you think is your greatest accomplishment so far?
  • What do you know of TD?
  • What`s your weakness? strength? Why customer service?
  • Tell me about a time when you had to deal with an irate customer.
  • Why did you choose TD Bank?
  • And what skills you have that would make you successful in this position
  • Why are you applying for this position?
  • Duties at previous jobs and scenarios of crazy customers and asked what candidate would do
  • What was one time that you WOWed a customer in your previous job?
  • Did you have sales goals in your previous job?
  • What is your greatest strength?
  • Describe what you did in your last job and how it correlates to what you would be doing here.
  • What motivates you the most?
  • Are you able to work nights and weekends?
  • "What would make you and asset to the company?" and "What are some of your faults?"
  • What was your best accomplishment at your previous job?
  • How long do you think you will stay in this job?
  • Tell me about yourself?
  • What is one of your weaknesses?
  • Do you have any sales experience? Are you able to work nights and weekends?

ABOUT TD BANK

  • TD Bank Group is one of the largest banks in North America, with deep roots in the community dating back more than 150 years. We offer retail, small business and commercial banking products and services to millions of customers across Canada, the U.S. and the U.K.
  • At TD, we can offer you the chance to build a rewarding and fulfilling career. This is a place where you can realize your aspirations and achieve your goals, within a supportive and inclusive environment. Collaborating with talented colleagues on interesting and challenging work, every employee has the opportunity to make a profound impact on our business – and our communities. We’re committed to making a difference in people’s lives, partnering with local organizations and initiatives that positively affect the areas we work in.

CUSTOMER SERVICE REPRESENTATIVES AT TD BANK

Summary of Job Position

  • The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners. The Customer Service Representative reports to either the Manager Customer Service or Manager Customer Service and Sales.

Customer Experience

  • Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience
  • Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner
  • Ensure the customer area is professional and inviting in appearance
  • Ensure customer problems are handled appropriately, escalating issues when necessary
  • Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self-serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations

Business Results

  • Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services
  • Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals
  • Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners
  • Contribute to the timely and accurate completion of branch administration work

Internal Practices & Processes

  • Contribute to the branch objective for Operational Excellence
  • Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
  • Understand and apply bank/branch operating policies and procedures – which may include assisting with the branch opening and closing procedures on a rotational basis
  • Ensure necessary due diligence to support the accuracy of all customer transactions.

Additional Information

  • It is understood that you will have flexibility to work evenings and weekends when required on a rotational basis as part of the branch team.

Hours

  • Casual

Inclusiveness

  • At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

CUSTOMER REVIEWS

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I never knew how to present myself during an interview, yet alone know the specifics about the company and what they look for in ideal candidates. Coursetake has really helped me land my dream job at Amazon.

- Eric A. Erlandson

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I loved the step-by-step courses which made my interview experience seamless and predictable. I had the employer question me about whether I’ve worked for their organization in the past how well I understood the way they operate.

- Crystal G. Johnson

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