Amazon Customer Service Associate Interview Preparation Study Guide

Amazon Customer Service Associate Interview Preparation Study Guide

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Updates:

  • Now with over 100 questions and answers for practice. 

Let us help you ace your upcoming Customer Service Associate interview at Amazon

Congratulations

Congratulations on starting the journey towards a new job at Amazon. Whether you are starting your new career, changing your career, moving in your current company or just looking for something new, CONGRATULATIONS.

GREAT JOB ON GETTING TO THIS FIRST IMPORTANT STEP

The Bad News 

The entire interview process can get stressful. From phone interviews, to on site interviews, to avoiding nervousness be becoming confident, to learning about the company, to wearing the right clothes etc. etc. etc. - there is a lot going on.

THE ENTIRE PROCESS OF INTERVIEWING CAN BE OVERWHELMING

The Bigger Problem

Lack of confidence before an interview - The # 1 reason why people fail at an interview.  

Coursetake’s 8 x 3 Step Interview Preparation Plan to Ace Your Upcoming Customer Service Associate Interview at Amazon

To ace your Customer Service Associate interview at Amazon, we propose an 8 x 3 Interview mastery plan that consists of 8 core steps and 3 acceleration steps.

  1. The 8 Core Steps – Follow one step at a time.
    1. Step 1 – Figure out the interview process at Amazon.
    2. Step 2 – Study the Internet Commerce industry.
    3. Step 3 – Study the company Amazon in detail.
    4. Step 4 – Study the Job Description for Customer Service Associate at Amazon.
    5. Step 5 – Study the Main Question Types.
    6. Step 6 – Practice, Practice, Practice.
    7. Step 7 – Ask the Right Questions.
    8. Step 8 – Get Ready for Interview Day.
  1. The 3 Acceleration Steps – Follow throughout the process.
    1. Get Motivated
    2. Get Organized
    3. Stay Consistent

We’ve done the work for you

  1. We’ve already researched the interview process for a Customer Service Associate at Amazon.
  2. We’ve already researched the Internet Commerce industry.
  3. We’ve already researched Amazon.
  4. We know exactly how to study the job description.
  5. We know exactly how to answer every question asked the Customer Service Associate interview at Amazon.
  6. We will tell you exactly how you should practice.
  7. We know exactly what questions you should ask.
  8. We know exactly what you need to do on interview day.

More Importantly

  1. We know exactly how you should work on your confidence and avoid any nervousness during your interview.
  2. We know exactly how you should be organized.
  3. We know exactly how you should stay consistent.

Amazon’s Customer Service Associate Interview Preparation Book

This class is purely about preparing for an upcoming Customer Service Associate Job Interview with Amazon.

My aim is to take you through a systematic process one step at a time to help you ace this upcoming interview.

Whether it’s on the phone, in person, or through video.

Whether it’s your group interview or individual interview.

Our approach will be to first teach you a chapter and then give you homework for you to complete.

This class consists of worksheets along with the book, that you can download and use.

I’ve seen that the most successful candidates are the ones who NOT ONLY follow the lessons, but do the homework at the end of it all.

THIS COURSE WILL BE COMBINE THEORY AND PRACTICE TO HELP YOU SUCCEED. 

About Coursetake

Our Mission is to help students ace their upcoming interview.

We do that through job title and company specific interview training. Over 500,000 students helped in over 100 countries. Learn more at www.coursetake.com 

We are all hiring managers. We will give you the hiring manager’s perspective. The person who is going to write you a paycheck. Not recruiters or human resources.

Learn more at www.coursetake.com 

What will you get as part of this book?

  1. 230+ pages book. 
  2. 24/7 email support whenever you want it.
  3. Tons of Frameworks and over 100 Questions and Answers for Practice

Sample Questions and Answers Covered as Part of this Course

1. What is a typical sales call according to you?

2. What do you think some of the most important parts of selling are?

3. What would you do to improve your presentation to clients?

4. How do you close a sale?

5. How do you go about building a relationship with a customer?

6. This is a tough territory. The last two guys here didn't make it. How will you be different?

7. How would you sell when you currently have no list of customers to contact?

8. How did you build your clientele at your previous job? Who do you consider a client?

9. Sell me this pen.

10. Would you be comfortable reaching out to customers and selling to them?

11. How do you make people chose a product they don't want?

12. How would you convince your customer to upgrade his or her service or product?

13. How would you overcome the objection that our products are too expensive?

14. Paper Company A sells 8x8 White Standard Copy for $9, Paper Company B sells the same product for $5. Why in the world would someone pay Paper Company A $9 for a product they could get for $5?

15. Pick any product from Amazon and sell it to me.

16. How would you sell in a tough economy?

17. What would you do if you had to deal with an upset customer?

18. How would you resolve a conflict with a customer?

19. What would you do if a customer was very upset and when they got to you, took all their frustration and anger out on you?

20. How would you handle and customer who cursed you out for a mistake you made?

21. If a customer wants a refund from a bill she didn't pay, what is your response?

22. How would you handle the following situation: You have a customer calling and telling you they were over charged their account and demands a refund?

23. How would you interact with people that are on a much lower economic level than yourself?

24. What would you do if your customer was blind?

25. You have a customer looking for a small product that you are unfamiliar with and another customer comes up for help with a much larger and more expensive purchase. What do you do?

26. If a customer was to ask for my assistance in a department that was not my own, what would I do?

27. Describe a time you got bad customer service.  

Customer Service Associates at Amazon

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations.  An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems.  Associates communicate with customers primarily via phone calls and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

  A successful Associate will have the following skills:

 

Computer Skills: 

·         Ability to use a desktop computer system

·         Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer

·         Excellent typing skills

·         Demonstrable understanding of the Internet, Amazon.com website, and competitor websites

 

Communication Skills:

·         Ability to communicate correctly and clearly with both internal and external customers

·         Excellent documentation skills

·         Good comprehension skills-- ability to clearly understand and state the issues customers present

·         Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

 

Problem Solving Skills:

·         Effective problem-solving skills

·         Ability to approach problems logically

·         Ability to demonstrate learning and decision-making skills

·         Strong time management skills

·         Action oriented and self-disciplined

·         Organized and detail oriented

·         Ability to effectively prioritize work time to ensure productivity and department standards for time spent

 

Customer Focus:

·         Excellent customer service skills

·         Ability to empathize with and prioritize customer needs

·         Demonstrable interpersonal skills

·         Demonstrable conflict resolution and negotiating skills

·         Ability to determine customer needs and provide appropriate solutions

 

Preferred Qualifications:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years’ experience in related positions.

Disclaimer: 

We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Amazon or any of its subsidiaries or its affiliates.