Amazon Operations Manager Interview Preparation Study Guide

Amazon Operations Manager Interview Preparation Study Guide

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Updates:

  • Now with over 100 questions and answers for practice. 

Let us help you ace your upcoming Operations Manager interview at Amazon

Congratulations

Congratulations on starting the journey towards a new job at Amazon. Whether you are starting your new career, changing your career, moving in your current company or just looking for something new, CONGRATULATIONS.

GREAT JOB ON GETTING TO THIS FIRST IMPORTANT STEP

The Bad News 

The entire interview process can get stressful. From phone interviews, to on site interviews, to avoiding nervousness be becoming confident, to learning about the company, to wearing the right clothes etc. etc. etc. - there is a lot going on.

THE ENTIRE PROCESS OF INTERVIEWING CAN BE OVERWHELMING

The Bigger Problem

Lack of confidence before an interview - The # 1 reason why people fail at an interview.  

Coursetake’s 8 x 3 Step Interview Preparation Plan to Ace Your Upcoming Operations Manager Interview at Amazon

To ace your Operations Manager interview at Amazon, we propose an 8 x 3 Interview mastery plan that consists of 8 core steps and 3 acceleration steps.

  1. The 8 Core Steps – Follow one step at a time.
    1. Step 1 – Figure out the interview process at Amazon.
    2. Step 2 – Study the Internet Commerce industry.
    3. Step 3 – Study the company Amazon in detail.
    4. Step 4 – Study the Job Description for Operations Manager at Amazon.
    5. Step 5 – Study the Main Question Types.
    6. Step 6 – Practice, Practice, Practice.
    7. Step 7 – Ask the Right Questions.
    8. Step 8 – Get Ready for Interview Day.
  1. The 3 Acceleration Steps – Follow throughout the process.
    1. Get Motivated
    2. Get Organized
    3. Stay Consistent

We’ve done the work for you

  1. We’ve already researched the interview process for a Operations Manager at Amazon.
  2. We’ve already researched the Internet Commerce industry.
  3. We’ve already researched Amazon.
  4. We know exactly how to study the job description.
  5. We know exactly how to answer every question asked the Operations Manager interview at Amazon.
  6. We will tell you exactly how you should practice.
  7. We know exactly what questions you should ask.
  8. We know exactly what you need to do on interview day.

More Importantly

  1. We know exactly how you should work on your confidence and avoid any nervousness during your interview.
  2. We know exactly how you should be organized.
  3. We know exactly how you should stay consistent.

Amazon’s Operations Manager Interview Preparation Book

This class is purely about preparing for an upcoming Operations Manager Job Interview with Amazon.

My aim is to take you through a systematic process one step at a time to help you ace this upcoming interview.

Whether it’s on the phone, in person, or through video.

Whether it’s your group interview or individual interview.

Our approach will be to first teach you a chapter and then give you homework for you to complete.

This class consists of worksheets along with the book, that you can download and use.

I’ve seen that the most successful candidates are the ones who NOT ONLY follow the lessons, but do the homework at the end of it all.

THIS COURSE WILL BE COMBINE THEORY AND PRACTICE TO HELP YOU SUCCEED. 

About Coursetake

Our Mission is to help students ace their upcoming interview.

We do that through job title and company specific interview training. Over 500,000 students helped in over 100 countries. Learn more at www.coursetake.com 

We are all hiring managers. We will give you the hiring manager’s perspective. The person who is going to write you a paycheck. Not recruiters or human resources.

Learn more at www.coursetake.com 

What will you get as part of this book?

  1. 230+ pages book. 
  2. 24/7 email support whenever you want it.
  3. Tons of Frameworks and over 100 Questions and Answers for Practice

Sample Questions and Answers Covered as Part of this Course

1.    Tell us of a time when you had to venture outside of company procedures or protocols to satisfy a customer.

2.    You run a packing department where customer orders are categorized into small, medium and large batches. In general, you try to rotate your packers between all sizes of customer orders since there have been prior cases reported of shoulder strain from folks doing large batches for a full shift. Ian is your best large item packer; he can do twice the expected rate seemingly without even trying. He has been packing large items all morning. After lunch, you see your queue has grown in the large batch area. If you keep Ian in the large item packing area, he can get the work accomplished without any impact to production. Or you would need to move two employees into backfill his role which may impact your overall production for the day. What do you do?

3.    What was the largest risk you ever took in previous jobs?

4.    How do you manage difficult employees?

5.    Math Question: Inbound Flow Question: You oversee the department that receives the product in to the building and stows it to the bin where it is accessible by the department. You have two options on how to receive and stow the product. In the first option, you receive the product at 250 units per labor hour and stow it at 100 units per labor hour. You must receive it and stow it for the unit to count for production. This process results in 1% of the units stowed being incorrect. You can find and fix these errors at a rate of 20 units for labor hour with what you believe is almost 100% accuracy. In the second option, you receive and stow the product in one step vs. two. The rate for this process is 80 units per labor hours for receive and stow. This process results in 1.5% of the units being stowed being incorrect. You can find and fix these errors at a rate of 20 units per hour with what you believe is almost 100% accuracy.

a. Which option would you select to process today's units and why?

b. Does your answer change if you are told you must fully process 100,000 units today? If yes, why?

c. Does your answer change if you are told that you have 15 associates today and you must fully produce the maximum number of units possible? If yes, why?

6.    Math Question: You have 30 associates, 2 are not on the production floor. Each can process 150 units per hour; each works 8 hr. days, 5 days week; each day each worker is given 2 15 min breaks. How many units can they output per week?

7.    Math Question: You have an upstream Picking department that feeds two downstream packing departments: A and B. 75% of your Pick volume goes to department A, which has a packing rate of 150 units per labor hour (uph). 25% of the Pick volume goes to department B, which is for large items, and has a pack rate of 25 units per labor hour. Your pickers pick both large and small items throughout the day at an overall average rate of 100 units per labor hour. You have 25 people today for all 3 departments, and you absolutely must pack 7,500 units in department A to meet a customer promise metric. How do you allocate labor to balance the flow in your department if you work a 10-hour shift?

8.    Do not assume breaks or lunches in your answer.

9.    Give an example of how you made a process improvement at your last job.

10. How many pieces can your area move with 10 employees, working 16 of hours - per day? Make any other assumptions you'd like.

11. You have a department where the average packing rate is 200 units per labor hour per person with 20 direct packers and 5 associates in indirect positions. What are your department’s total units produced in a 10-hour day?

12. Tell me about a time where you felt your team was not moving to action quickly enough. What did you do?

13. What was one way you were able to save costs?

14. Describe a time you had to use numbers to make a decision.

15. Describe a time you had to think quick on your feet.

16. What's the difference between a manager and a leader?

17. Tell me about a time you had to deal with opposition to a decision you had made. How did you overcome it?

18. How do you prioritize your time when your boss gives you several competing priorities?

19. Give me an example of a project you completed and delivered good results under a tight deadline. Walk me through the how you identified the opportunity and how you measured the success of the project.

20. What makes a good leader and how does that match up with your personal style?

21. Share a situation where you made a wrong decision that ultimately lead to a failure.

22. Tell me about an event where you had no control but was able to recommend change?

23. In what way did you invent a new process or procedure to improve your last company or organization?

Operations Managers at Amazon

The Operations Manager has complete responsibility for inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts. Responsibilities:

     Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.

     Responsible for the overall safety, quality and performance and customer experience of the shift.

     Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

     Accountability for meeting and exceeding operational goals.

     Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

     Mentor, train and develop teammates for career progression and learning

     Ability to develop and share best practices across the shifts and network.

 

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Additional Job Elements:

 

     Lift and move totes up to 49 pounds each

     Regular bending, lifting, stretching and reaching both below the waist and above the head

     Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

     Must be able to stand/walk for up to 10-12 hours

     Should be able to work in environments with variable noise levels, lighting conditions and temperature variation

     Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

BASIC QUALIFICATIONS

     A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience

     Direct management experience for a salaried employee population and its performance

     Experience with performance metrics, process improvement, and Lean techniques(how, when, who)

     Candidates must be flexible to work weekends and/or overnight shifts regularly

 

PREFERRED QUALIFICATIONS

 

     Degree in Engineering, Operations or related field and MBA preferred

     Experience with a contingent workforce during peak seasons

     Ability to handle changing priorities and use good judgment in stressful situations

     5+ years management experience in a manufacturing, production or distribution environment

     Interest in long-term career development through assignments in multiple FCs across the nation.

 

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Disclaimer: 

We are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Amazon or any of its subsidiaries or its affiliates.